FAQs

What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To initiate a return, please contact us directly.

Can I get my product refunded?

Yes, if your return is approved, you will be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

How can I contact you?

You can reach us via email at kidskraftusa@gmail.com or by phone at 9999702462. Our physical address is Calle 22 montebello, merida, numero 401, casa, 97113 Mérida YUC, Mexico.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What if I am located in the European Union?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

How long does it take to process a return?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days. If you do not see the refund after 15 business days, please contact us for assistance.